Privacy Policy

Privacy Policy — Mannai Menzo

Last updated: 17 October 2026

Mannai Menzo (“we,” “our,” or “us”) operates the website https://mannaimenzo.com and the Mannai Menzo Android application. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website or app, create an account, place an order, or contact us.

By using our website or app, you acknowledge this policy.

1. Information We Collect

We may collect the following information when you use our services:

  • Mobile number: To register or sign in using a one-time password (OTP), verify your account, and contact you about your orders.
  • Customer and delivery details: Your name, delivery address, city, state, PIN code, and other information you provide when placing an order.
  • Order information: Products purchased, sizes, quantities, order number, order value, payment method, and order status.
  • Payment information: Payment status and transaction references supplied by our payment provider. Online payments are processed by Razorpay. We do not intend to store your full payment card details or payment credentials on our own servers.
  • Communications: Information you provide when contacting our customer support or communicating with us through WhatsApp.
  • Technical information: Information such as IP address, browser or device details, website activity, and cookies may be collected by our website, hosting provider, or relevant service providers as part of operating and securing our services.

We collect information that you provide directly and information generated when you use our services.

2. How We Use Your Information

We use your information to:

  • Create and manage your account and verify your mobile number using OTP.
  • Process orders, arrange delivery, and manage returns, cancellations, and refunds.
  • Process payments and verify payment status.
  • Send order confirmations, payment updates, delivery notifications, and customer support messages through WhatsApp or other available communication channels.
  • Respond to questions and resolve customer issues.
  • Maintain website and app security, prevent fraud, and troubleshoot technical problems.
  • Meet applicable legal, tax, accounting, and regulatory obligations.
  • Improve our products, website, app, and customer experience where appropriate.

We do not use your personal information for purposes incompatible with this policy without an appropriate legal basis or notice where required.

3. Payments

Online payments on Mannai Menzo are processed through Razorpay and its relevant payment partners. When you select an online payment method, your payment information may be handled by these providers under their own privacy policies and security practices.

Mannai Menzo may receive information such as the payment result, transaction reference, and amount to process your order and maintain transaction records.

Cash on Delivery (COD) orders are processed using the delivery and contact information you provide.

4. WhatsApp Messages

We use WhatsApp to send order-related communications, which may include order confirmations, order numbers, order amounts, payment status, and delivery updates.

To provide these messages, relevant information such as your name, mobile number, and order details may be shared with WhatsApp and the service providers used to send messages on our behalf.

WhatsApp and its associated providers process information according to their own terms and privacy policies. Please review WhatsApp’s privacy information for details about its data practices.

Order-related messages are intended to help fulfil your purchase. Promotional messages, if introduced, will be handled in accordance with applicable requirements.

5. Sharing Your Information

We do not sell your personal information. We may share relevant information with:

  • Payment providers: Razorpay and its relevant partners to process and verify payments.
  • Shipping and delivery providers: To deliver orders, contact recipients, and manage delivery issues or returns.
  • Communication providers: WhatsApp and providers used to send OTPs or order notifications.
  • Technology providers: Website hosting, security, maintenance, and other service providers needed to operate our website and app.
  • Professional advisers or authorities: Where disclosure is required by applicable law, a valid legal process, or to protect our rights and prevent fraud.

We aim to share only the information reasonably necessary for the relevant purpose. Service providers may process information according to their own policies and contractual obligations.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential functions, maintain sessions, remember preferences, improve security, and help the website operate correctly.

Third-party services integrated into our website may also use cookies or similar technologies, subject to their settings and policies.

You can manage or block cookies through your browser settings. Some website features may not work properly if essential cookies are disabled.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain customer and order records, handle disputes, prevent fraud, and comply with applicable legal, tax, and accounting obligations.

When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to any lawful retention requirements.

8. Data Security

We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, application, or electronic transmission can be guaranteed to be completely secure. Please protect access to your mobile number and device, and never share an OTP with anyone claiming to be customer support.

9. Your Privacy Choices and Rights

Subject to applicable law, you may request to:

  • Access personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Request deletion of personal information that we no longer need to retain.
  • Withdraw consent where processing is based on consent.
  • Ask questions about how your information is used.

We may need to verify your identity before responding. We may retain certain information where required by law or necessary to resolve legitimate disputes.

To make a request, contact us using the contact details provided at the end of this policy.

10. Children’s Privacy

Mannai Menzo is a general clothing shopping service and is not intended to collect personal information from children in violation of applicable law. If you believe a child has provided personal information inappropriately, contact us so that we can review the matter and take appropriate action.

11. Third-Party Services and Links

Our website and app may connect to third-party services, including payment, OTP, hosting, delivery, and messaging providers. These providers may process information under their own privacy policies.

We are not responsible for the privacy practices of independent third-party services. We encourage you to review their policies when using those services.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, or legal obligations change. The updated version will be published on this page with a revised “Last updated” date. Please review this page periodically.

13. Contact Us

For privacy questions, access or correction requests, or concerns about your personal information, please contact:

Business: Mannai Menzo
Website: https://mannaimenzo.com
Email: [mannaimenzo@gmail.com]

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